Privacy Policy

Privacy Policy for PanelsAI

Effective Date: July 7, 2025
Last Updated: July 7, 2025

1. Introduction

Welcome to PanelsAI (“we,” “us,” “our,” or “PanelsAI”). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and share your personal information. This Privacy Policy explains our data practices for our AI platform service available at panelsai.com (the “Service”).

PanelsAI provides access to multiple generative AI models including OpenAI’s GPT-4, Anthropic’s Claude-3, and other leading AI technologies through a unified interface. This Privacy Policy describes how we handle your information when you use our Service.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: When you create an account, we collect your name, email address, username, and password.
  • Payment Information: When you purchase credits or subscriptions, we collect billing information including payment card details (processed securely through our payment processors).
  • User Content: Any text prompts, queries, or content you input into our AI models.
  • Communications: Information you provide when you contact our support team or communicate with us.

2.2 Information Collected Automatically

  • Usage Data: We collect information about how you interact with our Service, including:
    • Features used and actions taken
    • AI models accessed
    • Time, frequency, and duration of activities
    • Error logs and performance data
  • Device Information: We collect:
    • IP address
    • Browser type and version
    • Operating system
    • Device identifiers
    • Mobile network information (if applicable)
  • Cookies and Tracking Technologies: We use cookies, pixel tags, and similar technologies to:
    • Maintain your session
    • Remember your preferences
    • Analyze Service usage
    • Enable advertising and analytics

2.3 Information from Third Parties

  • Social Media Platforms: If you connect your social media accounts, we may receive basic profile information.
  • Analytics Providers: We receive aggregated analytics data about Service usage.
  • Advertising Partners: We may receive information about ad interactions and conversions.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

  • Create and manage your account
  • Process your transactions and payments
  • Provide access to AI models and features
  • Respond to your requests and support inquiries
  • Send service-related communications

3.2 Service Improvement

  • Analyze usage patterns to improve our Service
  • Develop new features and functionalities
  • Conduct research and analytics
  • Debug and fix technical issues

3.3 Marketing and Advertising

  • Send promotional communications (with your consent)
  • Display personalized advertisements
  • Measure advertising effectiveness
  • Conduct market research

3.4 Legal and Security

  • Comply with legal obligations
  • Enforce our Terms of Service
  • Protect against fraud and abuse
  • Ensure Service security and integrity

4. How We Share Your Information

We share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who help us operate our Service:

  • Payment processors for billing
  • Cloud hosting providers for data storage
  • Analytics providers for usage insights
  • Customer support tools
  • Email service providers

4.2 AI Model Providers

When you use specific AI models, we may share your prompts with:

  • OpenAI (for GPT models)
  • Anthropic (for Claude models)
  • Other AI model providers as applicable

These providers process your data according to their own privacy policies and our data processing agreements.

4.3 Advertising Partners

We work with advertising partners including Meta/Facebook to:

  • Display targeted advertisements
  • Measure ad performance
  • Create custom audiences
  • Optimize ad campaigns

Facebook Conversions API (CAPI): We use Facebook’s Conversions API to send event data from our servers directly to Facebook. This includes:

  • Page views and user interactions
  • Purchase events and transaction values
  • Sign-up and subscription events
  • Custom conversion events

This server-side tracking helps us measure ad effectiveness while respecting your privacy preferences.

4.4 Legal Requirements

We may disclose information when required by law or in response to:

  • Court orders or subpoenas
  • Government requests
  • Legal processes
  • Protection of rights and safety

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.6 Aggregated Information

We may share aggregated or de-identified information that cannot reasonably identify you.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide our Services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Specifically:

  • Account Information: Retained while your account is active and for 90 days after deletion
  • Usage Data: Retained for up to 24 months for analytics
  • Payment Information: Retained as required for tax and accounting purposes
  • User Content: Deleted within 30 days of account termination unless required for legal purposes

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

Request a copy of your personal information in a structured, machine-readable format.

6.2 Correction

Request correction of inaccurate or incomplete information.

6.3 Deletion

Request deletion of your personal information, subject to certain exceptions.

6.4 Opt-Out Rights

  • Marketing Communications: Unsubscribe from promotional emails via the link in each email
  • Targeted Advertising: Opt out of targeted advertising through:
    • Your browser settings
    • Ad platform opt-out tools
    • Our cookie preferences center
  • Sale/Sharing of Personal Information: We do not sell your personal information. To opt out of sharing for targeted advertising, use our privacy preference center.

6.5 Do Not Track

We respond to browser Do Not Track signals by limiting data collection for advertising purposes.

6.6 California Privacy Rights

California residents have additional rights under the CCPA, including:

  • Right to know categories of personal information collected
  • Right to know purposes of collection and sharing
  • Right to opt out of “sale” of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising privacy rights

6.7 European Privacy Rights

If you are in the European Economic Area, you have rights under GDPR including:

  • Right to object to processing
  • Right to restrict processing
  • Right to data portability
  • Right to withdraw consent

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for international transfers through:

  • Standard contractual clauses
  • Data processing agreements
  • Compliance with applicable data protection laws

9. Children’s Privacy

Our Service is not intended for children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If we learn we have collected such information, we will promptly delete it.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Displaying a notice in our Service

Your continued use of our Service after changes indicates acceptance of the updated policy.

12. Cookie Policy

12.1 Types of Cookies We Use

Essential Cookies: Required for Service functionality

  • Session management
  • Authentication
  • Security features

Analytics Cookies: Help us understand Service usage

  • Google Analytics
  • Internal analytics tools

Advertising Cookies: Enable targeted advertising

  • Facebook Pixel
  • Google Ads
  • Retargeting cookies

Preference Cookies: Remember your settings and choices

12.2 Managing Cookies

You can control cookies through:

  • Browser settings
  • Our cookie preference center
  • Third-party opt-out tools

Note that disabling certain cookies may limit Service functionality.

13. Contact Information

For privacy-related questions or to exercise your rights, contact us at:

PanelsAI Privacy Team
Email: privacy@panelsai.com
Address: [Insert Physical Address]

Data Protection Officer:
Email: dpo@panelsai.com

For EU residents, you may also contact our EU representative:
[Insert EU Representative Details if applicable]

14. Specific Disclosures for Facebook/Meta Integration

14.1 Data Shared with Meta

When you interact with our Service, we may share the following with Meta platforms:

  • Hashed email addresses for audience matching
  • Purchase events and values
  • Website interactions and conversions
  • Custom events related to AI model usage

14.2 Purpose of Meta Data Sharing

  • Measure advertising effectiveness
  • Optimize ad targeting
  • Create lookalike audiences
  • Retarget website visitors
  • Analyze campaign performance

14.3 Your Control Over Meta Data Sharing

  • Opt out via Meta’s Ad Preferences
  • Use our privacy preference center
  • Disable cookies in your browser
  • Request data deletion through our privacy team

14.4 Meta’s Data Practices

Meta processes data according to their own privacy policy. Visit https://www.facebook.com/privacy/policy for more information.

15. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on:

  • Consent: For marketing communications and non-essential cookies
  • Contract: To provide our Services and process payments
  • Legitimate Interests: For analytics, security, and service improvement
  • Legal Obligations: To comply with applicable laws

Acknowledgment

By using PanelsAI, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices as described herein.